Designed for Teams.
Built for Speed.
Everything you need to manage customer requests, track billable hours, and integrate AI automations, straight out of the box.
The Complete Ticket Lifecycle
Clients email you or use the web portal. Either way, every request becomes a ticket automatically — organized, searchable, and ready to resolve.
- Granular Notifications: Enable or disable email notifications for agents and clients globally, or mute them on a strict per-ticket basis.
- Email Piping: Receive support tickets seamlessly via native IMAP from any standard email address without user portal logins.
- Collision Detection: Real-time banners notify you if another agent is viewing the same ticket.
- Rich Text: Integrated Quill editor including drag-and-drop file attachments and Markdown.
Integrated Time Tracking & Reporting
Track every minute without leaving your helpdesk. Billable hours map directly to clients and organizations — no syncing, no spreadsheets, no guessing.
- Built-in Stopwatches: Top-bar global timer tracks tickets smoothly across page navigations. Auto-caps sessions over 16+ hours preventing data inflation.
- Matrix Rates: Set separate billable and internal cost rates per organization. See exactly what you charge clients versus what it costs you.
AI Agents & Extensible API
Give your AI agents their own accounts and API tokens. Claude, Codex, Cursor, or your custom bots can create tickets, post updates, and log time — just like a human team member.
- /agent-create-ticket: Let AI agents create tickets when they finish tasks — automatically documented, no manual entry.
- /agent-add-comment: AI agents post updates directly inside ticket threads, working alongside your human team.
- /agent-log-time: AI agents log their own time against tickets — so you always know what automation costs.
-H "Authorization: Bearer fd_live_abc123xyz" \
-H "Content-Type: application/json" \
-d '{
"ticket_id": 542,
"content": "Automated system scan indicates healthy performance metric restorations.",
"is_internal": true
}'
Multilingual Settings
Every team member picks their own language. English, Czech, German, Spanish, Italian — built in.
Light & Dark Mode
Beautifully crafted themes that automatically adapt to your operating system preferences. Work comfortably day or night without burning your eyes.
Freelance & Agency Ready
Designed for freelancers and growing firms that need powerful support infrastructure without paying expensive monthly per-agent SaaS fees.
Recurring Tasks
Set it once. FoxDesk creates tickets on schedule — daily, weekly, monthly. Maintenance, backups, audits — handled.
Custom Branding
Fully customize your support portal by uploading your own logo, system icons, and personalized agent avatars.
Custom Client Emails
Tailor the exact messaging and layout of the automated email notifications sent out to your clients.
Report Builder
Create, share, and export reports as PDF or CSV. Track ticket volumes, resolution times, and agent performance with shareable links.
Kanban Board
Switch from list to board and move tickets through statuses faster.
Install as Desktop App
Use FoxDesk like a native app on any device. Install it directly from Chrome or Edge — no app store needed, works on desktop and mobile.
Quick Timer Controls
Cancel any running timer instantly from the sidebar. Hover to reveal the cancel button — discard accidental entries without leaving your workflow.
Activity Tracking
Full admin overview of page views, access logs, and per-user activity detail with data management tools.
Organizations
Manage multiple organizations with custom billing rates. Multi-org support for agencies handling different clients.
Your helpdesk. Your rules.
Download FoxDesk, install it on your server, and stop renting your support tools. Free forever.