Introduction

What is FoxDesk?

FoxDesk is a free helpdesk and ticketing system that you install on your own server. It helps your team manage customer requests, track time spent on tasks, and bill clients — all from one place. No monthly fees. No per-agent pricing. Just a tool that works.

Feature Overview

• Tickets: Create, assign, prioritize, and archive support tickets. A built-in text editor makes every reply look polished.
• Time Tracking: Start a timer right inside any ticket. Pause, resume, or add time manually — perfect for billing clients accurately.
• Customers & Organizations: Group your clients into organizations with shared billing rates, so your whole team stays on the same page.
• Email-to-Ticket: Customers send an email, FoxDesk turns it into a ticket automatically. Your replies go straight to their inbox.
• API for Automations: Connect FoxDesk to AI assistants, chatbots, or your own tools through a simple API.

Why Choose FoxDesk?

Every helpdesk we tried was either outdated and clunky, or modern and absurdly expensive. So we built our own — fast, simple, and designed to stay out of your way.

FoxDesk runs on your server, so your data stays yours. There are no per-agent fees and no feature walls. Upload the files to any standard web hosting, follow the setup wizard, and you’re ready to go — no technical expertise required.